bd gemar's Privacy Policy

bd gemar is an online gaming and betting platform operated for users in Bangladesh. We are fully committed to protecting the personal information of our users. This Privacy Policy is a complete description of what information we collect, why we collect it, and how we keep it secure when you use the bd gemar website and its related services.

By creating an account or using any of our services on this website, you are considered to have accepted the terms of this Privacy Policy. Our Terms and Conditions contain further detailed rules related to this policy, which you are advised to read.

bd gemar may collect the following types of information:

2.1 Identity Information

• Full name and date of birth (for age verification)
• National ID or passport number (for identity verification)
• Current address

2.2 Contact Information

• Email address
• Mobile number

2.3 Financial Information

• bKash, Nagad, Rocket, or bank account details (only as needed for transactions)
• Deposit and withdrawal transaction history

2.4 Technical Information

• IP address and device information
• Browser type and operating system
• Website activity logs
• Cookie and session data

2.5 Gaming Activity Information

• Games bet on and amounts wagered
• Win and loss history
• Bonus claims and wagering progress
• Duration of active time on the platform

bd gemar collects information in the following ways:

3.1 Information Provided Directly

You provide information directly when you fill in details during account registration, when you submit identity verification documents, when you contact customer support, and when you make payment transactions.

3.2 Automatically Collected Information

When you browse our website, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes your navigation patterns, the duration of page visits, and which device you are using to view the site.

3.3 Information Received from Third Parties

Information may be received from identity verification agencies or payment processors, which is used to improve the quality of our services and to prevent fraud.

bd gemar uses the information collected for the following legitimate purposes:

4.1 Account Management

Information is used to complete the registration process, verify account identity (KYC), ensure login security, and provide appropriate access to your account.

4.2 Payments and Transactions

Information is used to process deposits and withdrawals, maintain transaction records, and prevent money laundering and fraud. Our minimum deposit is ৳200 and minimum withdrawal is ৳800, and the related transaction information is stored securely.

4.3 Customer Service

Our 24/7 live chat and email support team uses information to resolve your questions, complaints, and support requests.

4.4 Promotions and Bonuses

Information is used to provide relevant offers based on your gaming activity and to verify bonus eligibility.

4.5 Responsible Gaming

User gaming activity is monitored and relevant support is provided when needed. Adhering to our Responsible Gaming policy and protecting the well-being of users is part of our commitment.

4.6 Platform Development

Aggregate statistics are used to analyse website performance, identify technical issues, and improve the user experience.

bd gemar does not sell your personal information or transfer it to third parties for advertising purposes. However, information may be shared in certain specific situations and to a limited extent:

5.1 Service Providers

Payment processors (bKash, Nagad, Rocket, bank transfer), identity verification agencies, and technical infrastructure providers may receive information to the extent necessary to operate our services.

5.2 Game Software Providers

Game studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may receive certain gaming data as required to operate games. They follow independent data protection policies.

5.3 Legal Obligations

Relevant information may be provided in response to court orders, lawful requests from investigating authorities, or to fulfil legal responsibilities. Only the minimum necessary information is provided in such cases.

5.4 Business Restructuring

In the event of a business merger, acquisition, or sale, information may be transferred, but the protections in this policy will be maintained.

Cookies and similar technologies are used on the bd gemar website. Cookies are small data files stored on your device.

6.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure security — they cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to analyse website traffic and user behaviour.
• Performance Cookies: Help improve page loading speed and technical performance.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, this may limit some features of the website. Instructions for changing cookie settings in different browsers can be found in the help centre of the respective browser.

7.1 Retention Period

Information is stored for as long as your account is active and for as long as necessary to meet legal obligations. Even after an account is closed, financial transaction records must be retained for a specified number of years as required by applicable law.

7.2 Security Measures

bd gemar applies industry-standard security measures to protect your information:

• SSL (Secure Socket Layer) encryption — information is encrypted during transmission
• Two-Factor Authentication / OTP support
• Regular security audits and vulnerability testing
• Data access restricted to personnel who require it
• Automatic alert system for suspicious logins or activity

7.3 In the Event of a Data Breach

If a breach of data security occurs for any reason, we will promptly notify affected users and take the necessary corrective measures.

As a user of the bd gemar platform, you have certain important rights over your personal information:

8.1 Right to Access

You may request to know what information we hold about you. The information will be provided within a reasonable time after your request.

8.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request a correction. Many details can be changed directly from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this may not be possible where legal obligations or ongoing disputes are involved.

8.4 Right to Data Portability

You may request a copy of the information you have provided in a structured, commonly readable format.

8.5 Right to Object to Processing

You have the right to object to the use of your information for certain purposes, particularly in the case of marketing communications.

bd gemar is strictly prohibited for anyone under the age of 21. We do not knowingly collect any information from minors. An age verification process is carried out at registration, and age is confirmed during the identity verification process.

If it becomes known that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed. Parents or legal guardians may contact us regarding this matter. You can learn more about bd gemar's values and commitment to responsibility on our About Us page.

bd gemar reserves the right to amend this Privacy Policy as needed. If significant changes are made to the policy, you will be notified in the following ways:

• A notice will be published on the website
• A notice will be sent to your registered email or mobile
• The date and content of the changes will be stated

Continuing to use the website after any updated policy is published will be considered as your acceptance of the new policy. For this reason, it is recommended that you review this page regularly. To get a full understanding of the overall terms of use and legal framework, please read our Terms & Conditions document.